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1. What is the difference between Nano Banana Pro and Light versions?

  • Nano Banana Pro: Direct connection to the official production version, good stability, supports full features (e.g., reference images)
  • Nano Banana Pro Light: Reverse-engineered version, cheaper pricing, but less stable. Some features are not supported (e.g., reference image functionality may not work), and content moderation (PROHIBITED_CONTENT) may be triggered
Recommendation: Use the non-Light version for production environments. The Light version can be used in testing environments to save costs.

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2. The image upscale endpoint only enlarges the image but doesn’t improve clarity?

Currently, the Upscale endpoint primarily achieves “upscaling” by increasing resolution and does not have the ability to AI-redraw details. For true detail enhancement, consider using:
  • Midjourney’s Upscale feature (requires images generated by MJ)
  • Or other dedicated image enhancement models

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3. Image generation endpoint returns a 500 error or queue time is too long?

Possible causes:
  • Resource constraints: During peak hours (e.g., afternoon, evening), video/image generation tasks may be queued (TASK_STATUS_QUEUED). It is recommended to avoid peak hours
  • Light version instability: If using the Light version, intermittent failures may occur. It is recommended to retry or switch to the production version
  • Content moderation: The prompt triggered safety moderation (e.g., Gemini returns PROHIBITED_CONTENT). Please modify the prompt

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4. Generated image URL is inaccessible?

The COS URLs returned by the platform are presigned links (Presigned URL) and are typically publicly accessible. If inaccessible, please check:
  • Whether the URL was truncated or extra characters were added when copying
  • If used in scenarios like WeChat Mini Programs, CORS (cross-origin) support needs to be configured. The platform has configured this by default. If errors persist, please contact support

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5. Sora 2 / Veo 3.1 generation is slow or failing?

Video generation is a resource-intensive task:
  • Queuing is normal: During peak hours, it may take 2-30 minutes to wait
  • Task lost: If there is no result after more than 30 minutes and the query returns “task not found”, the task may have failed. It is recommended to retry
  • Landscape/portrait issue: The landscape/portrait parameters in some versions (e.g., Sora2) may not work properly. It is recommended to use the default landscape mode first
Contact Support If the above FAQ does not resolve your issue, please contact technical support through the following channels:
  • Email: support@myrouter.ai
  • Please provide the following information:
    • Problem description + screenshots
    • Account ID (UUID)
    • Trace ID (if available, usually found in the error message)
    • Request parameters (with sensitive data redacted)